FAQ

Please read through this F.A.Q to help with any standard questions you may have.
 

GENERAL SIZING CHART

Garments are hand measured, so please allow up to 3-5CM difference in size.
This sizing chart is a general recommendation, each individual is unique and different.
We recommend going one size up for baggy/oversized styles, otherwise stick to your regular US/EU size.

Note: Some products may have their specific chart sizes which will be placed in the description of the product. Resolution and images may differ from the actual product due to screen monitor settings such as hue and gradation.

Measurements (CM)

 Bombers, Jackets, Coats & Parkas
Size Shoulder Chest Length Sleeve Length
S 51 112 64 59
M 52 116 66 60
L 53 120 68 61
XL 54 124 70 62
XXL 55 128 72 63
XXXL 56 132 74 64
Measurements (CM) Hoodies & Sweatshirts
Size Cross Shoulder Chest Width Body Length Sleeve Length
S 49 108 71 62
M 51 114 73 63
L 53 120 75 64
XL 55 126 77 65
Measurements (CM) T-Shirts
Size Shoulder Chest Length Sleeve Length
S 54 110 67 22
M 56 114 69 23
L 58 118 71 24
XL 60 122 73 25
Measurements (CM) Joggers & Pants
Size Waist Width Hip Width Pant Length
S 63 103 96
M 66 108 98
L 69 113 99
XL 72 118 101
XXL 75 123 103
XXXL 78 128 105
Measurements (CM) Shorts
Size Waist Width Hip Width Pant Length
S 69.0 110 54
M 72.0 114 55
L 75.0 118 56

International Shoe Size Guide

US UK Europe Australia China Japan
6 5 38 5 39 23.5
7 6 39 6 41 24.5
7.5 6.5 40 6.5 - 25
8 7 41 7 42 25.5
8.5 7.5 42 7.5 43 26
9 8 43 8 43.5 27
10.5 9.5 44 9.5 44.5 28
11.5 10.5 45 10.5 46 29
12 11 46 11 47 30
13 12 47 12 48 31
  • How long does it take for an order to arrive?
⁠— New orders typically process within 4-8 business days. 

⁠— If for any unforeseen reason an order is unprocessed after 10 days it will be automatically refunded to the original payment method used at checkout.

⁠— Please keep in mind delivery times are only estimates and may be subject to shipping delays beyond our control.

Standard Shipping Time: ~4-9 days
Expedited Shipping Time: ~1-3 days
⁠Maximum Estimated Shipping Time: ~15-20 days
  • Do you provide tracking numbers?
— Tracking information is provided once your order is processed

—  All tracking numbers and shipping updates are sent by email. 

For more details you can review our shipping policy
— Alternatively, you can view order updates via the Shop App or check live detailed updates on our website:

 
    • I ordered two or more items but only received one. Where is my order?
    In situations where an order includes multiple items, the shipping process may involve separate shipments depending on vendor and warehouse inventory, resulting in the delivery of multiple packages at varying times.

    Rest assured that we strive to keep you informed every step of the way, and we will provide you with tracking information for each package as soon as it becomes available. Our goal is to get your order to you as quickly and efficiently as possible, and we appreciate your understanding as we work to make that happen.

    CONTACT US
      • Why have I not received any order confirmation details?
      Throughout the delivery process we send 2-3 emails. These include; an order confirmation, a fulfillment notice and/or a shipping notice.
        If you have not received any of these updates within 4 days of placing your order or believe you may have entered an incorrect email address, please contact customer support. 

        We make every effort to ensure that these emails are delivered.
        If you have not received our emails in your inbox, please check your 'spam' or 'junk mail' folder and add 'info@nouveexpress.com' to your 'White List' or 'Safe Sender List'.

        If you still have not received any emails please contact us to have your account information updated.
          • What is your refund policy?
          We offer an easy 30 Day Return Policy.

          If for any reason you are unsatisfied with your order, we will do what it takes to ensure you are 100% satisfied.

          Please review our Refund Policy for more information.

          To begin a return request, click here:

            • The maximum estimated delivery time has passed and my order still has not arrived.
            Please immediately contact customer support with your order information for further assistance.

            How do I contact you?
            If you have any questions that are not included in this FAQ page, please contact us on our support page here, message us on Facebook or email us directly at support@nouveexpress.com.