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Shipping Policy

Shipping Restrictions
Some items may not be eligible for shipping to Hawaii and Alaska. Please contact customer support for more information.

Shipping Liability
NouvéExpress is not liable for lost or stolen packages. We recommend that customers ship to a secure location and/or purchase insurance for their packages.

Shipping Fees
• Free standard shipping on orders $99 and over.
• Standard shipping: $3.99 on orders under $99.
• Standard processing time: 3-5 days.
• All taxes and fees are the responsibility of the customer.

Estimated Shipping Times
• Standard shipping: 6-12 business days.
Note: Shipping times may vary depending on product availability and global shipping logistics.

Carriers
NouvéExpress uses a variety of carriers to deliver packages, including USPS, UPS, and FedEx.

Tracking Information
Tracking information is updated within 1-3 business days after your order has been processed. You will receive an email confirmation once your package has been shipped.

Customer Responsibilities
• Please double-check your shipping address and other order details before submitting your order.
• Provide a secure location for deliveries.
• If you notice an error in your order, please contact customer support as soon as possible.

Contact Us
If you have any questions about our shipping policy, please contact customer support at support@nouveexpress.com.

Returns Policy

You can return your product for NouvéExpress online store credit or a refund to the original payment method used at checkout.

Restocking Fee
A restocking fee of up to 20% may be applied to non-defective returns. The amount of the restocking fee will be determined on a case-by-case basis, taking into account factors such as the condition of the returned product and the reason for the return. The restocking fee will not be waived for returns due to a change of mind.

Return Conditions
To be eligible for a return, the product must:

• Be in its original packaging, with all original price tags, labels, barcodes, user manual, warranty card, and invoices.
• Be in resalable condition, with no visible signs of wear or damage.
• Be disassembled, if it was originally delivered disassembled.

Return Shipping
Customers are responsible for arranging and paying for the return shipment of products.

Return Processing
Once we receive your return, we will inspect the product to ensure that it meets all of the return conditions. If the return is approved, we will process your refund or store credit within 7 business days.